PRIVACY POLICY
Introduction
MEL ROSE COUTURE regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all MEL ROSE COUTURE users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact MEL ROSE COUTURE.
Collection of Information
In order to use the MEL ROSE COUTURE website, we may require information from you in order to provide the best service possible.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by MEL ROSE COUTURE is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from MEL ROSE COUTURE customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Storage of Collected Information
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.If
you choose the PayPal payment gateway to complete you purchase, then PayPal stores your payment information. Credit Card and payment information is not stored with MEL ROSE COUTURE.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our website, you can email us.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us.
Orders
If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
MEL ROSE COUTURE uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional marketing. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Third Parties
MEL ROSE COUTURE may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These parties may use both session and persistent cookies to track your movements when on the Mel Rose Couture website.
These third parties are prohibited from using your personally identifiable information for any other purpose. MEL ROSE COUTURE does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links
Links on the MEL ROSE COUTURE site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.melrosecouture.com.au.